- OperatorQuadgreen N.V.
- Established2012
- Game library300+ titles (150 on mobile)
- SoftwareRealtime Gaming (RTG), SpinLogic Gaming
The withdrawal limit and currency to plan around
Springbok Online processes transactions in South African Rand (ZAR) only. That applies to withdrawals as well, so plan your payout as a ZAR transaction rather than an AUD one. The maximum amount you can withdraw in a week is R25,000.
There is also a basic playthrough rule before you can request money. Deposits must be wagered at least once before a withdrawal request is accepted. This is separate from any bonus wagering requirement and is worth checking before you head to the cashier.
Jurisdiction is part of the payout check
Australia is listed as a restricted jurisdiction. Bonus eligibility is restricted to players from South Africa, Namibia, Swaziland, Lesotho, and Mozambique, so check that the account is eligible before relying on a payout route.
Your Registration details matter here: withdrawals are limited to accounts owned by the registered player, and the first payout includes a document Review covering identity, address and deposit method information.
How to request a withdrawal from the cashier
The cashier is the practical starting point for a Springbok Casino withdrawal. Have your account information and verification documents ready, then work through the request in this order:
Sign in to your account and go to the cashier’s withdrawal area. This is where you can work with the payment options available for your account.
Make sure the amount fits within the R25,000 weekly maximum. Also confirm that your deposits have been wagered at least once, because a request cannot be accepted before that condition is met.
Select the withdrawal route shown for your account and enter the amount in ZAR. Bitcoin and wire transfer have a stated minimum withdrawal of R500; the cashier is the place to check the amount permitted for the method you select.
Provide a valid proof of ID, proof of address and documentation for the deposit method when requested. KYC verification is required once before the first withdrawal.
Review the destination account details and the ZAR amount, then submit the withdrawal request through the cashier. Use an account owned by the registered player.
If the balance came from a no-deposit offer, a successful deposit is required to verify the account before the first withdrawal can be requested. Keep that extra step in mind if you are withdrawing promotional funds.
Withdrawal methods, minimums and processing times
The available payment information covers EFT-based routes, Bitcoin and wire transfer. The times below are the stated processing times for the relevant methods. All transactions are handled in ZAR.
| Method | Minimum withdrawal | Processing time |
|---|---|---|
| Bitcoin (BTC) | R500 | 48-72 hours |
| BetterEFT | - | 48-72 hours |
| InstantEFT | - | 48-72 hours |
| Wire Transfer | R500 | Up to 2 business days |
| EFT to a South African bank account | - | Available |
Bitcoin, BetterEFT and InstantEFT each have a 48-72-hour processing time. Wire transfers can take up to 2 business days and carry a R500 minimum withdrawal. For an EFT to a South African bank account, select the route shown in the cashier and follow the account instructions there.
A payment method may have its own amount rules, so check the cashier before you confirm the request. That small pause can save you from entering an amount the selected route cannot accept.
Verification documents needed for a first payout
Every withdrawal is subject to verification. For the first withdrawal, Springbok Casino requires KYC documents consisting of a valid proof of identity, proof of address and documentation for the deposit method used.
- Proof of ID that matches the registered player
- Proof of address for the account holder
- Deposit method documentation
- Account details that match the player requesting the withdrawal
KYC is required once before the first withdrawal, although source of funds documentation may be requested at any time. If requested documents are not provided within 4 weeks of the request, the account may be locked and pending withdrawals may be voided.
Have the documents ready before requesting
A clean first request is easier to manage when your ID, address proof and deposit method documents are ready. Make sure the details belong to the registered player and match the account information.
Where the money can be sent
Withdrawals are returned to the original deposit method. The final method used is at the casino’s discretion, so the route shown during your request is the one to check before submitting.
Withdrawals are permitted only to accounts owned by the registered player. This means the payment account must belong to you, not another person. Bank card deposits also must use a card matching the player’s name.
The payment details should stay consistent from deposit to withdrawal. If you have used more than one method, check the cashier’s available route and be prepared to provide the relevant deposit method documentation during verification.
| Check | What to do |
|---|---|
| Account holder | Use an account owned by the registered player |
| Bank card name | Use a bank card that matches the player’s name |
| Currency | Enter and receive transaction amounts in ZAR |
| Original method | Review the method used for the deposit before requesting the payout |
Account conditions that can affect a payout
Some account and transaction rules sit alongside the withdrawal process. Reversed or charged-back transactions are prohibited, as are deposits made with a bank card that does not match the player’s name. Playing on behalf of another person, using external systems to manipulate game outcomes and abusing promotions are also prohibited.
An account with no activity for 12 months is marked dormant, and balances may be voided. If you need to pause play, self-exclusion is available for a minimum period of one month. Daily and monthly deposit limits can also be set on request through customer support.
If a payout issue needs to be disputed, the submission must be made in writing within 1 hour of the issue occurring. For a payment question, support is available through live chat 24/7, email 24/7 and phone support.
Run this check before you submit
Confirm the amount, ZAR currency, original deposit method, account ownership and verification documents. Then check that the deposit has been wagered at least once and that the request fits within the weekly limit.
Ready to plan your payout?
Open the cashier, check the withdrawal route available to your account and prepare the documents needed for verification before submitting.
Withdrawal: your questions
What currency are Springbok Casino withdrawals paid in?
All transactions are processed in South African Rand (ZAR). A withdrawal request should therefore be entered and handled in ZAR.
What is the maximum weekly withdrawal?
The weekly maximum withdrawal is R25,000.
How long does a Bitcoin withdrawal take?
Bitcoin withdrawals have a stated processing time of 48-72 hours and a minimum withdrawal of R500.
Which documents are needed before the first withdrawal?
You need valid proof of ID, proof of address and deposit method documentation. KYC verification is required once before the first withdrawal.
Where are withdrawals returned?
Withdrawals are returned to the original deposit method, with the final method at the casino’s discretion. The receiving account must be owned by the registered player.
What must happen before a withdrawal request is accepted?
Deposits must be wagered at least once before the request is accepted. If the funds came from a no-deposit offer, a successful deposit is also required to verify the account before the first withdrawal.
What happens if requested verification documents are not provided?
If the documents are not provided within 4 weeks of the request, the account may be locked and pending withdrawals may be voided.
