Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Each game is based on chance or other game features, and previous results do not determine what will happen next. A winning result should not be treated as evidence that future wins are more likely. Likewise, a losing run does not mean that a win is due.

The safest approach is to view gambling as a leisure activity with a cost, similar to other forms of entertainment. Decide how much time and money you are comfortable spending before you start. Once that amount has been used, or your planned session has ended, stop playing. Do not increase your budget to recover losses or continue because you feel that a win is close.

Practical habits for safer play

• Only gamble with disposable income after essential living costs, bills and other commitments have been covered.
• Set a spending limit before playing and keep to it, regardless of whether you are winning or losing.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from important decisions, work, study and family responsibilities.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not borrow money, use credit intended for essentials or sell possessions to fund gambling.
• Never chase losses by increasing stakes or playing for longer than planned.
• Keep your account details private and do not allow another person to gamble through your account.

It can also help to keep a personal record of deposits, withdrawals, time spent playing and overall results. A clear record may make it easier to identify changes in your behaviour and decide whether you need to reduce or stop gambling.

Tools to help you stay in control

Safer gambling tools are designed to help you make deliberate decisions before gambling becomes difficult to manage. Depending on the services available to you and the requirements that apply in your location, options may include deposit limits, loss limits, session reminders, time limits, account breaks and self-exclusion. Review the options available through your account or the relevant customer support channel.

Deposit and spending limits

A deposit limit can restrict the amount added to your account over a selected period. Set a limit that reflects your entertainment budget, not an amount based on what you hope to win. If a limit is available, consider setting it before you begin playing. A limit should not be increased simply because you have lost money or want to continue a session.

Time reminders and breaks

Online play can make it easy to lose track of time. Session reminders and planned breaks can help you pause, review your spending and decide whether to continue. When taking a break, leave the gambling environment and do something unrelated to gambling. A longer account break may be more appropriate if a short pause is not enough.

Self-exclusion

Self-exclusion is a formal decision to stop using gambling services for a chosen period or until you decide that you are ready to review your position, subject to the applicable process. If you believe you are losing control, consider self-exclusion rather than relying only on willpower. Do not attempt to open or use another account during an exclusion period.

Before requesting a break or self-exclusion, withdraw any eligible funds in accordance with the applicable account terms and retain any information you may need. If you change your contact details or payment information, update your account where appropriate. A self-exclusion request should be treated seriously, and you should not ask for it to be shortened simply because you feel better for a short time.

Recognising gambling harm

Gambling harm can develop gradually and may affect finances, relationships, mental health, work or study. You do not need to wait for a serious crisis before taking action. Early support can make it easier to change your habits and protect the people and responsibilities that matter to you.

Possible warning signs

• Spending more money or time gambling than you originally planned.
• Trying to win back losses by gambling more often or using larger amounts.
• Feeling restless, irritable or distracted when you cannot gamble.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to escape stress, sadness, loneliness, anxiety or other difficult feelings.
• Neglecting work, study, relationships, health or everyday responsibilities.
• Arguing with family or friends about gambling or its financial effects.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs feel familiar, stop gambling and consider asking for help. You can speak with someone you trust, request a break or self-exclusion, and seek advice from an independent gambling support or counselling service in Australia. Support is available whether you gamble frequently or only occasionally. You do not need to prove that your situation is severe before asking for assistance.

If gambling is affecting someone close to you, set clear financial and personal boundaries. Avoid lending money to cover gambling losses, and encourage the person to seek independent support. You can also seek advice for yourself about how to respond safely and constructively.

Your responsibilities and getting help

You must meet the minimum age and eligibility requirements that apply to online gambling in Australia and your location. Do not gamble if you are under the legal gambling age. Do not ask another person to create or operate an account for you, and do not allow a person who is not permitted to gamble to access your account.

Keep your account information accurate and secure. Use your own payment method, protect your login details and tell Springbok Casino through its available support channels if you believe someone else has accessed your account. Account security is important for protecting both your funds and your personal information.

If you would like to discuss safer gambling options, use the current customer support channels displayed on the Springbok Casino website. You may ask about available limits, account breaks or self-exclusion processes. Support teams can explain the process that applies to your account, but they cannot guarantee gambling results or recover losses.

For independent help, consider contacting a recognised gambling counselling or support service available in your Australian state or territory. Independent services can provide confidential guidance, practical strategies and support for both people who gamble and their families. If gambling has contributed to an immediate risk to your safety or wellbeing, stop gambling and seek urgent help from emergency or health services in your area.

A simple commitment to safer gambling

1. I will treat gambling as entertainment, not as an income source.
2. I will set a budget and time limit before I play.
3. I will never chase losses or borrow money to gamble.
4. I will take breaks and review my gambling regularly.
5. I will use available limits, account breaks or self-exclusion if I need extra control.
6. I will ask for support early if gambling stops feeling enjoyable or manageable.

Responsible gambling is an ongoing choice. Review your habits regularly, take action early and remember that stopping is always an available option.