Betting Rules

General betting rules

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. You are responsible for checking the rules before each wager, particularly where a game, market, promotion or payment method has additional conditions. If you do not understand a rule, do not place the bet until you have obtained suitable clarification.

These rules are intended to provide general information. They do not replace the full Terms and Conditions or any specific rules displayed for a particular game or betting product. Where a specific product rule applies, that rule may provide more detail about eligibility, available selections, bet acceptance, results, settlement or cancellations. If there is an inconsistency, the applicable product terms and the full Terms and Conditions will generally govern the relevant activity.

Eligibility and lawful use

• You must meet the minimum legal age and any other eligibility requirements that apply to you in the place where you are located.
• You must use the service only where online gambling is lawful for you to access and use.
• You must provide accurate, current and complete information when creating or maintaining an account.
• You must not use another person’s account, allow another person to use your account or create accounts for someone else.
• You must keep your login details secure and notify Springbok Casino promptly if you believe your account has been accessed without permission.
• You must not use the service for unlawful activity, fraud, money laundering, collusion, manipulation or any other prohibited purpose.

Springbok Casino may carry out identity, age, payment, security or other verification checks where required by its procedures or applicable law. An account, bet or transaction may be restricted, delayed, reviewed or refused while a check is taking place. You should ensure that the information you provide remains accurate so that checks can be completed appropriately.

Placing and accepting bets

A bet is a request to participate in a game or betting activity using the options and stake selected by you. Before confirming a wager, review the selection, stake, odds or other displayed information carefully. A bet is not necessarily accepted merely because you have entered information or pressed a button. Acceptance occurs only when the bet has been recorded by the system and, where relevant, a confirmation is shown in your account.

Your responsibility before confirmation

• Check that you have selected the intended game, market, outcome or betting option.
• Check the stake and any displayed price, odds, multiplier, entry condition or potential return.
• Check that you are using the correct account and payment balance.
• Check that you have read any applicable game rules, event conditions or promotional requirements.
• Do not assume that a bet can be changed, cancelled or withdrawn after confirmation.

Technical interruptions, communication failures, device errors, browser problems or delays can affect the display or transmission of betting information. If your connection is interrupted, do not immediately place the same bet again. First check your account history or transaction record to determine whether the original request was accepted. A bet that has been accepted may remain valid even if the confirmation page is not displayed.

Springbok Casino may refuse, limit, suspend or void a bet where permitted by the Terms and Conditions. This may include circumstances involving an obvious error, suspected fraud, unlawful conduct, technical failure, duplicate processing, an invalid market, an event or game being unavailable, or information being displayed incorrectly. Any action will be handled in accordance with the applicable rules and relevant legal obligations.

You should not place a wager if you believe the displayed information is incorrect or if you suspect a system problem. Report the issue through the available support process and retain any useful information, such as the approximate time, game, stake and transaction reference shown in your account.

Results, settlement and account records

Bets are settled using the result or outcome determined under the rules for the relevant game or product. The applicable rules may explain how results are determined, which information source is used, what happens if an event is postponed or abandoned, and how an interrupted or incomplete game is treated. You should read those rules before betting because settlement can differ between products.

Results and settlement principles

• A bet is normally settled only after the relevant result or game status can be determined under the applicable rules.
• Displayed results, account balances and bet histories may be updated after an event or game has concluded.
• A result may be corrected if it was recorded incorrectly or was based on inaccurate, incomplete or later-revised information.
• Where a bet is voided under the relevant rules, the stake may be treated in the manner set out in the Terms and Conditions or product rules.
• Any return is subject to the recorded bet, the applicable rules, account status and any lawful verification or compliance requirements.

Your account history is an important record of your betting activity. Review it regularly and raise any apparent error as soon as possible. When contacting support about a disputed transaction, provide the information available in your account, including the date, time, game or market, stake, displayed result and any reference number. An account record may be used when investigating a query, subject to applicable privacy requirements.

You remain responsible for checking your balance and transactions. Do not continue betting to recover a disputed amount or to try to correct an error. If you identify an unexpected transaction, stop using the account until the matter has been reviewed. Springbok Casino may take reasonable steps to protect an account, including placing temporary restrictions while an investigation is completed.

No guaranteed outcome

Betting involves risk and no result, return or winning outcome is guaranteed. Information displayed on the website is provided to support your decision-making but should not be treated as financial advice or a promise of success. You should only wager money you can afford to lose and should never borrow money, use essential household funds or chase losses.

Responsible and secure betting

Responsible gambling means treating betting as entertainment, setting limits and keeping control of your decisions. Gambling should not be used as a way to solve financial problems, manage stress or replace regular income. If gambling stops being enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop playing and seek support from an appropriate organisation or qualified professional in Australia.

Practical steps for safer play

• Set a spending limit before you start and do not increase it to recover losses.
• Set a time limit and take regular breaks away from the website.
• Keep a record of your deposits, stakes, losses and time spent playing.
• Avoid betting when you are upset, tired, affected by alcohol or other substances, or under financial pressure.
• Do not ask to borrow money or sell belongings to fund gambling.
• Do not hide gambling activity from people you trust.
• Use available account controls, deposit settings, activity tools or self-exclusion options where suitable.
• Ask for help early if you are concerned about your gambling or someone else’s gambling.

You may request limits or restrictions in accordance with the options made available on the website. A restriction may affect access to betting, deposits or other account functions, and it may not be possible to remove or change it immediately. Read the information shown when selecting a control so that you understand how it operates. If you believe you cannot control your gambling, consider using self-exclusion and seek independent support.

Protect your account by using a strong, unique password, keeping devices and software updated, and avoiding shared or public devices where possible. Never disclose passwords, security codes or payment information to another person. Springbok Casino will not be responsible for activity carried out through your account where you have knowingly or carelessly allowed unauthorised access, subject to applicable law.

These betting rules may be updated from time to time to reflect changes to the service, products, legal requirements or responsible gambling practices. The current version published on the website applies from the stated effective date. By continuing to use the service after an update, you acknowledge that you have had the opportunity to review the revised rules. If you do not agree with them, stop using the service and follow the account closure process described in the Terms and Conditions.