Privacy Policy

About this Privacy Policy

Springbok Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the casino website, account services, customer support channels, payment processes and related online features. It also applies when information is supplied directly by a player or generated through the use of the website.

Personal information means information that identifies, or could reasonably be linked with, an individual. The information handled will depend on the services used, the choices made by a player and the checks that are necessary before an account or transaction can be completed. Not every type of information described in this policy will be collected from every player.

This policy may be updated when the website, services, technology or applicable privacy requirements change. The current version will be made available on this page. Players should review it from time to time, particularly before continuing to use the website after an update.

Information for players

Players should provide information that is accurate and kept up to date. Information may be collected directly from a player, from a device used to access the website, or from service providers supporting account, payment, security and verification functions. Where information is requested, players may choose not to provide it, but this may prevent an account, payment, support request or other feature from operating properly.

Information we may collect and why

A casino website typically handles several categories of information. The information is used only for relevant business, service, security and legal purposes, and access is generally limited to people or providers who need it for those purposes.

Account and contact details

This may include a player’s name, date of birth, residential details, username, password, telephone details, email address, communication preferences and other information supplied during registration or account management. These details may be used to create and administer an account, provide requested services, respond to enquiries, send important service messages and maintain accurate records.

Identity and verification information

To help confirm identity, eligibility and account ownership, the site may handle verification documents and related information. This can include copies or details from identity documents, proof of address, information about the source or use of funds where required, and records of checks carried out. Verification information may be used to meet legal and operational requirements, prevent impersonation, protect accounts and support anti-fraud and responsible service processes.

Payment and transaction records

The site may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates, amounts and transaction outcomes. Payment information may be processed through specialist payment providers. Where possible, payment details may be handled by those providers rather than stored in full by the casino website. Transaction records may be used to process payments, investigate disputed activity, detect unusual behaviour, provide account support and meet record-keeping obligations.

Device, technical and usage data

When a player visits or uses the website, technical information may be collected automatically. This may include an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, login activity, referral information, session details and information about how the website is used. This data may help keep the website secure, maintain performance, diagnose technical problems, understand general usage and improve the online experience.

Support and communications

Information contained in messages, support requests, complaints, feedback and other communications may be retained so that enquiries can be handled consistently, account issues can be investigated, service quality can be reviewed and relevant records can be maintained. Calls or online conversations may be recorded or reviewed where this is necessary for training, security, dispute handling or quality purposes, subject to applicable requirements.

Main purposes for using information

• Running, maintaining and securing player accounts and website features.
• Completing identity, verification, anti-fraud and account-protection checks.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions or complaints.
• Sending service messages, security notices and other essential communications.
• Sending marketing communications where permitted and where a player has provided the required consent or preference.
• Understanding website performance and improving services, content and usability.
• Meeting legal, regulatory, compliance, auditing and record-keeping obligations.

Sharing, security and retention

When information may be shared

Personal information may be shared when this is necessary to provide the services or fulfil one of the purposes described in this policy. This may include sharing relevant information with payment processors, identity and verification providers, technology providers, hosting providers, security specialists, customer support providers, professional advisers and other service providers that support the website.

Information may also be disclosed where this is reasonably necessary to protect players, the website or other people; investigate suspected fraud, misuse or unlawful activity; enforce applicable terms; respond to a valid legal request; or meet a legal, compliance or record-keeping obligation. Information will not be shared for unrelated purposes merely because it is available.

Some service providers may process information in a country other than Australia. Where information is handled across borders, reasonable steps may be taken to ensure it is managed with appropriate safeguards and only for legitimate service, security or compliance purposes.

Protecting personal information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, secure connections, monitoring, staff guidance and supplier requirements. No website, online transmission or electronic storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and your privacy choices

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device that can help remember preferences, maintain sessions, support account functions, improve security, understand website usage and measure the effectiveness of communications. Some cookies may be necessary for the website to operate, while others may support analytics, performance or personalised features.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be blocked, deleted or limited, although changing these settings may affect logins, preferences and some website functions. Where a cookie choice tool is provided, the available options can also be reviewed there.

Marketing choices

Players may withdraw consent to marketing communications at any time. This can usually be done by using an unsubscribe or preference link in a marketing message, changing an available account preference or contacting privacy support. Withdrawing marketing consent will not usually stop essential messages about an account, transactions, security, service changes or other matters that are necessary to administer the account.

Exercising data rights

Subject to applicable requirements and reasonable identity checks, players may ask to access the personal information held about them, correct information that is inaccurate or incomplete, or delete their personal information. Players may also ask to withdraw consent to marketing. A deletion request may not remove information that must be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes.

To make a privacy or data request, email support@springbokcasino.wtf. The request should explain what is being asked for and include enough information to help identify the relevant account. Additional information may be requested to protect against unauthorised disclosure. Requests will be considered and handled within a reasonable timeframe, subject to applicable requirements and any necessary exceptions.

Privacy questions and complaints

Players who have a question, concern or complaint about the handling of their personal information should contact support@springbokcasino.wtf. Providing clear details about the issue, the relevant account and the preferred outcome can help the matter be reviewed efficiently. This contact channel can also be used to ask for clarification about this Privacy Policy or the information-handling practices described on this page.