Springbok Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Springbok Casino website, associated services and any related gaming products made available to you. In these terms, “Springbok Casino”, “we”, “us” and “our” refer to the relevant service operator, while “you” and “your” refer to the person accessing or using the services. Where a separate rule applies to a particular game, promotion or payment service, that rule forms part of these Terms & Conditions.

By visiting the website, opening an account, making a deposit, placing a wager or otherwise using the services, you confirm that you accept these terms. If you do not agree with any part of them, you must not use the website or its services. You are responsible for reading the current version before using the account because the terms may be updated from time to time.

The services are intended only for people who are legally permitted to access online gambling services in their location. You must check the laws that apply to you before using Springbok Casino. We do not ask you to use the services where online gambling is restricted or prohibited. You must not access the website from a location where doing so would breach applicable law.

Changes to these terms

We may change these Terms & Conditions where necessary, including to reflect changes to the services, applicable requirements, security processes or business operations. The updated version will apply from the date it is published or otherwise communicated, unless a different date is stated. If you continue to use the services after an update, this may indicate acceptance of the revised terms. If a change is not acceptable to you, your option is to stop using the services and follow the account closure process.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that we have waived the right to enforce it later.

2. Eligibility, accounts and security

You must meet the minimum legal age and all other eligibility requirements that apply in your location. You must provide accurate, complete and current information when registering and must update that information if it changes. An account must be used only by the person in whose name it is registered. You must not create an account for another person, allow another person to use your account or transfer your account to someone else.

• Keep your login details confidential and use reasonable steps to protect your device and account.
• Tell us promptly if you believe your login details have been lost, stolen, disclosed or used without permission.
• Do not use false information, another person’s identity or a payment method that you are not authorised to use.
• Do not open or operate multiple accounts where doing so is not permitted by the applicable account rules.
• Do not use the services for unlawful activity, fraud, money laundering, collusion or any other improper purpose.

We may carry out identity, age, payment and security checks before, during or after your use of the services. You may be asked to provide information or documents that reasonably support these checks. Processing may be delayed or restricted while information is being reviewed. If the requested information is not supplied, is incomplete or cannot be verified, we may limit access, suspend an account or take other action permitted by law and these terms.

Suspension and account closure

You may stop using the services or request account closure in accordance with the available account process. We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification process, used the services unlawfully, presented a security risk or created a responsible gambling concern. We may also suspend access for maintenance, investigation or other operational reasons.

If an account is closed or suspended, you must not attempt to create or use another account to avoid that action. Any balance handling will be considered in line with applicable law, the outcome of relevant checks and the circumstances of the account. We may retain information where required for legal, security, dispute resolution or responsible gambling purposes.

3. Deposits, withdrawals and gaming activity

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Deposits must be made for your own use. You must not use a payment method belonging to another person unless the service expressly permits it and the required authorisation has been provided. Payment providers may apply their own terms, processing requirements or charges.

You should check all transaction details before confirming a deposit or withdrawal. We may apply reasonable transaction checks and request evidence relating to the source or ownership of funds where appropriate. A withdrawal may require identity verification or other checks before it can be processed. Processing times can vary according to the payment method, verification requirements, technical issues and circumstances outside our control.

You are responsible for ensuring that account funds are used lawfully and that deposits are affordable for you. You should not deposit money that you need for essential living costs, borrow money to gamble or continue playing in an attempt to recover losses. Gambling outcomes are uncertain, and no game or wager is guaranteed to produce a profit.

Games, results and technical issues

Games must be played according to the instructions and rules displayed with each product. The result recorded in our systems will generally be used to determine the outcome of a wager, subject to any correction required because of a clear error, technical fault or other circumstance recognised under the applicable game rules. Where a game is interrupted, we may investigate the event and apply the relevant game or service procedure.

You must not interfere with the website or use software, devices, scripts or other methods intended to manipulate game results, transaction records, promotions or account functions. You must not introduce malicious code, attempt unauthorised access, disrupt the service or exploit a fault. Suspected manipulation, fraud or technical abuse may result in an investigation and account restrictions.

Promotions and offers

Promotions, bonuses, tournaments and other offers may have separate terms, eligibility conditions, expiry periods, wagering requirements, contribution rules, payment restrictions or other limits. The specific terms displayed with an offer apply to that offer and should be read before you participate. If there is an inconsistency between a promotion’s specific terms and these general terms, the specific promotion terms will usually apply to the extent of that inconsistency.

We may amend, withdraw or refuse an offer where permitted by its terms or where there is suspected misuse, fraud, technical error or a breach of these Terms & Conditions. You must not claim an offer on behalf of another person, create accounts to obtain an offer more than once or use an offer in a way that defeats its intended purpose.

4. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of the time and money you spend, and take regular breaks. Never gamble while affected by alcohol or other substances, and do not chase losses. If gambling is causing stress, financial difficulty or conflict, stop and seek independent support.

• Use any available deposit, spending, session or loss controls that suit your circumstances.
• Request a break or account exclusion if you need time away from gambling.
• Ask for help from a qualified support service or health professional if gambling is becoming difficult to control.
• Do not attempt to bypass a restriction or exclusion by using another person’s account.

Responsible gambling tools are intended to support informed choices, but they do not replace personal responsibility or professional assistance. A request for a restriction or closure may affect access to the account and should be considered carefully before being submitted.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide the services, manage accounts, process payments, verify identity and age, protect the website, prevent fraud, meet legal obligations and respond to enquiries. Further information about collection, use, storage and disclosure is set out in the relevant privacy information.

You may receive service-related communications needed to operate your account. Marketing communications, where used, may be subject to consent and available preference controls. You are responsible for ensuring that the contact and account information supplied to us remains accurate.

Website content and liability

The website and its content are provided for general information and service purposes. We aim to keep information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, secure or suitable for every device or purpose. Access may be affected by maintenance, internet services, software, payment providers or events outside our reasonable control.

To the extent permitted by law, you are responsible for your use of the website, your device and your account. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. Subject to those rights, our responsibility is limited to the extent allowed by law.

Questions and complaints

If you have a question, believe a transaction or game result may be incorrect, or wish to raise a complaint, use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We may ask for further information before responding. Complaints are considered in accordance with the applicable internal process and legal requirements.

These Terms & Conditions should be read together with any applicable game rules, promotion terms, privacy information and responsible gambling information. They are not intended to provide personal legal, financial or gambling advice. If you are unsure whether the services are suitable or lawful for you, obtain independent advice before using them.